Terms and Conditions

Cybaqua Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please Email Us

Our Contact details:

Cybaqua Ltd
38 Clarendon Court
Winwick Quay
Warrington
WA2 8QP
United Kingdom
Phone: 01925 652774
Email: sales@cybaqua.co.uk
VAT Reg No: 748 8093 86

Making a Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Shipping and Handling

Orders for shipment to UK MAINLAND ONLY addresses will be charged at a standard rate of £6.50 for up to 20kgs. This cost will be added to your invoice. All shipments must go to the card holders ad dress only. Cylinders are delivered next day to UK MAINLAND ONLY destinations and a charge of £6.50 per cylinder will be added to your invoice. This is in addition to any other item which you may be ordering at the same time, as cylinders are transported in their own original box.

Christmas Ordering

Please check on the availability of any product before ordering as it may not be available for delivery before christmas.

Delivery Schedule

We will despatch in-stock items within 24hrs of your payment clearing. You will be notified if your order or part of it is out of stock and you will be advised of the expected delay before shipment. At this point you may cancel all or part of your order if you wish.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

17.5% VAT is included in all our prices

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Club Subscriptions

If paying by direct debit, please note that Cybaqua has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited (www.eazycollect.co.uk), to collect your payments and Eazy Collect will be shown on your bank statement.

Guarantee

We guarantee your satisfaction. "All of our products come with a 14 day no quibble guarantee".

Reaching Us

If you need to reach us, please email us on sales@cybaqua.co.uk, we will respond to your email within one working day whenever possible. Alternatively, you can call on 01925 652774 (International +44 01925 652774) or write to us at 38 Clarendon Court Warrington Cheshire WA2 8QP United Kingdom.

Returns Policy

We hope you will be completely satisfied with any product purchased, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 working days from the day after delivery for a full refund , as long as it remains unused and in as new condition with all packaging and labels intact. For information on how to return your goods please see the reverse of the delivery note enclosed with your order. All goods should be returned via an insured, traceable service to:

Cybaqua Ltd
38 Clarendon Court
Warrington
Cheshire
WA2 8QP
United Kingdom

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after 7 days cannot be refunded. Please allow 28 days for refunds to be processed and credited to your card.

Checklist for returning items:

• Please note tags must not be removed from garments and that all labels and original packaging must be present and the product in the condition you would expect to receive an "as new product", for us to be able to refund the returned items.
• Please ensure that the delivery note enclosed with your order is completed and returned with your parcel,
• Goods should be returned via an insured, traceable service (it is advisable to make a note of any tracking numbers in case they are Required)
• Please make sure goods are securely packaged to avoid damage in transit.
• Sale items are not returnable unless they are faulty.

Exchanging goods

When returning goods due to incorrect sizing where a replacement is required, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be despatched with a minimum of delay in order to get them delivered to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund.

Returning faulty goods and warranty claims

If a product you purchased from us is faulty when delivered please contact our customer services team on customer.service@cybaqua.co.uk or telephone 01925 652774 between 10:00am and 5.00pm Monday to Friday. Please have your order number ready together with details of the fault and we will then advise you how to proceed. If we ask you to return the goods to us please click here to download the faulty goods return form which will need to be enclosed when you return your faulty product to us. Where a product develops a fault after use and the manufacturer offers a warranty covering that fault, you will need to deal directly with the relevant manufacturer. If you need assistance with this please contact us and we will give you details of how to return the product direct to the relevant manufacturer.

Remittance Terms

Payment by credit prior to goods being despatched. If your order is not in stock your credit card will not be charged until the goods are ready to despatch.