Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Orders for shipment to UK MAINLAND ONLY addresses will be charged at a standard rate of £6.50 for up to 20kgs. This cost will be added to your invoice. All shipments must go to the card holders ad dress only. Cylinders are delivered next day to UK MAINLAND ONLY destinations and a charge of £6.50 per cylinder will be added to your invoice. This is in addition to any other item which you may be ordering at the same time, as cylinders are transported in their own original box.Christmas Ordering
We will despatch in-stock items within 24hrs of your payment clearing. You will be notified if your order or part of it is out of stock and you will be advised of the expected delay before shipment. At this point you may cancel all or part of your order if you wish.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
17.5% VAT is included in all our prices
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If paying by direct debit, please note that Cybaqua has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited (www.eazycollect.co.uk), to collect your payments and Eazy Collect will be shown on your bank statement.
We guarantee your satisfaction. "All of our products come with a 14 day no quibble guarantee".
If you need to reach us, please email us on email@example.com, we will respond to your email within one working day whenever possible. Alternatively, you can call on 01925 652774 (International +44 01925 652774) or write to us at 38 Clarendon Court Warrington Cheshire WA2 8QP United Kingdom.
We hope you will be completely satisfied with any product purchased, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 working days from the day after delivery for a full refund , as long as it remains unused and in as new condition with all packaging and labels intact. For information on how to return your goods please see the reverse of the delivery note enclosed with your order. All goods should be returned via an insured, traceable service to:
38 Clarendon Court
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after 7 days cannot be refunded. Please allow 28 days for refunds to be processed and credited to your card.
Checklist for returning items:
When returning goods due to incorrect sizing where a replacement is required, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be despatched with a minimum of delay in order to get them delivered to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund.Returning faulty goods and warranty claims
If a product you purchased from us is faulty when delivered please contact our customer services team on firstname.lastname@example.org or telephone 01925 652774 between 10:00am and 5.00pm Monday to Friday. Please have your order number ready together with details of the fault and we will then advise you how to proceed. If we ask you to return the goods to us please click here to download the faulty goods return form which will need to be enclosed when you return your faulty product to us. Where a product develops a fault after use and the manufacturer offers a warranty covering that fault, you will need to deal directly with the relevant manufacturer. If you need assistance with this please contact us and we will give you details of how to return the product direct to the relevant manufacturer.