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About Us
Cybaqua Ltd are completely dedicated to your total satisfaction. If you have
any suggestions or comments please email us at customer.service@cybaqua.co.uk
Our Contact details: Cybaqua Ltd |
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Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, or over the Internet. |
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Shipping And Handling
Shipping And Handling
Orders for shipment to UK MAINLAND ONLY addresses will be charged at a standard rate of £6.50 for up to 20kgs. This cost will be added to your invoice. All shipments must go to the card holders address only. Cylinders are delivered next day to UK MAINLAND ONLY destinations and a charge of £6.50 per cylinder will be added to your invoice. This is in addition to any other item which you may be ordering at the same time, as cylinders are transported in their own original box. Christmas Ordering Please check on the availability of any product before ordering as it may not be available for delivery before christmas. |
| Delivery Schedule We will despatch in-stock items within 24hrs of your payment clearing. You will be notified if your order or part of it is out of stock and you will be advised of the expected delay before shipment. At this point you may cancel all or part of your order if you wish. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges 17.5% VAT is included in all our prices |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 14 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us on sales [at] cybaqua [dot] co [dot] uk, we will respond to your email within one working day whenever possible. Alternatively, you can call on 01925 652774 (International +44 01925 652774) or write to us at 38 Clarendon Court Warrington Cheshire WA2 8QP United Kingdom |
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Privacy Policy
Cybaqua do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
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Returns Policy
We hope you will be completely satisfied with any product purchased, but if you
wish to return an item to us, we aim to make it as quick and convenient as possible.
Under distance selling regulations you may cancel your order by returning any
item up to 7 working days from the day after delivery for a full refund , as long
as it remains unused and in as new condition with all packaging and labels intact.
For information on how to return your goods please see the reverse of the delivery
note enclosed with your order. All goods should be returned via an insured, traceable
service to:
Checklist for returning items:
Exchanging goods: When returning goods due to incorrect sizing where a replacement is required, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be despatched with a minimum of delay in order to get them delivered to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund. Returning faulty goods and warranty claims: If a product you purchased from us is faulty when delivered please contact
our customer services team on customer.service@cybaqua.co.ukor
telephone 01925 652774 between 10:00am and 5.00pm Monday to Friday. Please have
your order number ready together with details of the fault and we will then
advise you how to proceed. If we ask you to return the goods to us please click
here to download the faulty goods return form which will need to be enclosed
when you return your faulty product to us. Where a product develops a fault
after use and the manufacturer offers a warranty covering that fault, you will
need to deal directly with the relevant manufacturer. If you need assistance
with this please contact us and we will give you details of how to return the
product direct to the relevant manufacturer. |
| Remittance Terms Payment by credit prior to goods being despatched. If your order is not in stock your credit card will not be charged until the goods are ready to despatch. |